Cookie Statement

This Cookie Statement explains how cookies and similar technologies are used on zen-women.com. It also provides general information about cookies and how to manage your cookie settings. For more information about how we process your personal data and your privacy rights, please see our Privacy Policy.

Responsible entity

Zen Women is responsible for processing your personal data via cookies and similar techniques.

Cookies and similar techniques

Cookies are small pieces of data stored in your web browser on your computer, mobile phone, or any other device or handheld device that accesses the Internet via a web browser when visiting a website or using an application. Cookies can be used to remember your passwords and login details, your preferences regarding homepages, the status of your orders on a website, personalization, or tracking on websites (e.g., targeted marketing). The information stored in a cookie can be read later by your browser software to, among other things, display a personalized page or so that you can log in automatically.

Besides cookies, there are other similar techniques that can be used for the same purposes, such as:

  1. HTML5 Local Storage . HTML5 Local Storage or local shared objects are used for the same purposes as cookies;
  2. Web beacons . Web beacons, also known as "tags" or "tracking pixels," are pieces of programming code that can be embedded in web pages, emails, and advertisements. Web beacons can tell the user when web pages, emails, or advertisements have been viewed or clicked on.

When we refer to “cookies” below, we also mean the similar technologies described above, unless otherwise stated.

Use of cookies

Cookies allow you to take full advantage of online shopping and personalized features. We can also offer you the best shopping experience because we collect information that is used to improve usability and performance. We also use tracking pixels in our email newsletters to track how many times people click through to our site.

We use cookies for the following main purposes:

  • for technical purposes essential to the operation of the website, such as tracking your current shopping session and to allow you to continue to checkout and pay for products;

  • so that we can personalize your shopping experience, as well as the advertisements displayed therein, more relevant to your interests and so that we can remember the choices you have made (such as your user name, language or the country you are in) when you return to the website;

  • to collect statistical information about the number of visitors who use the website via the link in our e-newsletters, and to measure the success of our newsletters;

  • to collect statistical information about how visitors use the website, so that we can improve the operation of the website and measure the success of competitions and campaigns;

  • to enable us to fulfil our contractual obligations to third parties, for example to pay an advertising partner if you have made a purchase on the website by following a link from their website;

  • to provide you with relevant offers outside of our site, for example by displaying advertisements on third-party websites or social networks, by linking cookie information to customer profiles for direct marketing purposes, or by sending messages via SMS, WhatsApp or other similar techniques.

How to change your cookie settings and withdraw your consent?

When you first visit our site, you can accept or refuse the use of cookies. If you refuse cookies, we will not store cookies for which we need your prior consent, such as marketing or tracking cookies. If you do not give your consent, we will only store cookies that the law allows us to install without consent.

You can withdraw your consent or adjust your preferences at any time. You can also withdraw your consent at any time by deleting cookies. Below you will find the procedure for doing so. You can configure most web browsers to automatically accept or reject cookies. If you do not consent to the storage of certain cookies, you can always delete existing cookies from your browser and prevent new cookies from being stored by changing your browser settings. How this works depends on your browser. You will find information on the following browsers here:

If you refuse cookies, you may not be able to fully experience all the features of our website. You can also configure your browser to notify you when a cookie is placed on your computer. Please note that our website requires certain cookies to function. Deleting or refusing cookies does not necessarily mean that you will no longer see advertisements. However, the advertisements may no longer be tailored to your interests.

Cookies used on the website

Cookies with and without consent

If you do not consent to all cookies, we will only store cookies that the law allows us to store without consent. These are mainly functional cookies, which are necessary for the operation of the website. Furthermore, we may also use cookies that give us information about the quality and/or effectiveness of a service provided, as they only have a minor impact on your privacy. These may include analytical cookies and affiliate cookies, for example. We use analytical cookies to analyze the use and operation of our website so that we can improve them if necessary. Affiliate cookies are used to remember advertisements that result in the purchase of a certain product, so that the person who displayed this advertisement can receive a reward from the advertiser. All other cookies require your consent, such as advertising or tracking cookies.

Categories of cookies used on the website

Functional cookies

These cookies are essential for the operation of our website and are used for technical purposes, such as keeping track of your current shopping session and allowing you to complete and pay for an order. These are session cookies, which usually store information in the form of a session and are stored in the temporary memory of your browser or (mobile) device and are deleted again when you close the web browser or application. These cookies also allow a website or application to store information that has already been provided (such as usernames, language choices, and your location) in order to provide you with better, more personalized features. They are used by our website to distinguish you from other users so that Zen women can personalize your shopping experience by making our website, as well as the advertisements displayed on it, more relevant to your interests, and so that choices you make are remembered (such as your username, language, or country of residence) when you return to our website. Functional cookies remain on your device until they expire or you delete them. We do not require your consent for functional cookies.

Analytical cookies

These cookies collect information about how the website is used. Our site uses them to collect statistical information about the number of visitors who arrive on our websites or app via a link in a newsletter, in order to evaluate their success; to collect statistical information about how visitors use our websites and app, in order to improve the performance of our websites and app; and to evaluate the success of competitions and campaigns. These cookies are only used to improve the performance of our websites and app and therefore the user experience. These analytical cookies remain on your device until they expire or you delete them. We do not ask for consent for analytical cookies if these have no or only a minor impact on your privacy.

Advertising and retargeting cookies

These cookies are used to better tailor advertisements and other information to you and your interests. Our website uses them to present you with relevant offers outside our website. Our website also uses cookies to fulfill contractual obligations to third parties, for example to pay a partner if you make a purchase on our websites via a link from the partner's website. Advertising and retargeting cookies remain on your hard drive until they expire or are deleted. We need your consent to use advertising and retargeting cookies.

Our website also uses affiliate cookies. If you arrived at our website through one of our partners, they may receive compensation from us. Affiliate cookies allow us to determine which affiliate referred you to our websites or app. We do not ask for consent for affiliate cookies if they have a limited impact on privacy.

First-party cookies and third-party cookies

Our website and external parties (third parties) use session cookies and persistent cookies. Cookies stored on our website are called first-party cookies and are used for various purposes, such as remembering your username or items added to your shopping cart. Cookies stored by another entity are called third-party cookies. These cookies can "recognize" you across different websites and for a certain period of time. The third parties that store these cookies may include suppliers working in partnership with us to ensure the proper functioning of our website, companies that participate with us in joint marketing programs, and other third parties.

Cookies stored by our site are stored for the duration indicated in our detailed cookie overview or until you delete them.

The use of cookies by other companies is subject to the privacy and cookie policies of those other companies.

Social media plugins

These plugins allow you to "share" content with friends through social networks such as Facebook, Twitter, or similar service providers. We do not control the configuration of these plugins. If you would like to know more about the type of data these social media plugins may collect and how it may be used by the service provider, please refer to their privacy policy.

To better protect your data when you visit our site, social media plug-ins are integrated into our websites and apps using the so-called "two-click solution". This solution ensures that when you access a website or app containing social media plug-ins, there is no connection to the servers of the social media provider. No connection is established until you activate the social media plug-in and consent to the data transfer. The content of the social media plug-in is transferred directly to your browser and integrated into our websites or app. By integrating the social media plug-in, the social media providers receive information about which websites or apps you have visited, even if you do not have a profile with the social media provider or are not logged in. This information is transmitted directly to the servers of the social media providers and stored there. If you use social media plug-ins, for example by clicking the "Like" button, the corresponding information is transmitted directly to the server of the social media provider and stored there. The information is also displayed on social media or shown to your contacts, depending on your social media settings.

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